Reach us
A real person will answer you
No chatbot, no premium-rate number. An email read by the team, Monday to Saturday.
Where to reach us
Pick the channel that matches your situation: that is what speeds up the answer most.
By email
The main channel, and the one that leaves a written trail. Use it for anything about a song, a payment or an account.
Email support@woyla.appBy phone
For urgent matters tied to a same-day order: a party tonight, a link that won’t open, a blocked payment.
Call +221772009219The FAQ
Twenty-five answers sorted by theme. Most of the time the solution is already there — with no waiting.
See the FAQThe help centre
Answers about accounts, notes and songs, each with a direct link to the screen concerned. It opens from inside your signed-in account.
Open the help centre
Our response times
Commitments we keep, rather than promises nobody checks.
- 24 h
- For a general question, on a business day
- 12 h
- For a payment or order problem
- 2 h
- For a song expected the same day
These times run Monday to Saturday, 9 am to 7 pm (GMT). A message sent on Sunday is handled on Monday morning.
What to prepare before writing
Four pieces of information that halve the number of back-and-forths.
The account email address
Write from the address attached to your Woyla account, or state it in the message.
The song title
If it is about a specific creation, give its exact title and roughly when it was created.
The order reference
For a payment, the reference is in “Notes & subscriptions”, on the transaction line.
What you can see
The exact error message, the device and the browser used. A screenshot is worth three paragraphs.
For a specific topic
These requests go through the same address, with a precise subject line so they get routed immediately.
Press and media
Subject “Press”. We answer requests for interviews, visuals and product information.
Partnerships
Subject “Partnership”. Caterers, event venues, wedding planners, platforms: tell us what you have in mind.
Personal data
Subject “Personal data”. Access, rectification, erasure, portability, objection: the procedure is detailed in the privacy policy.
Report content
Subject “Report”. Include the address of the gift page or published song concerned, and the reason for the report.
Site publisher
Woyla publishes and operates this site. Any request, including legal ones, can be sent to support@woyla.app; we acknowledge every message received at that address.